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Troubleshooting
6-3
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Obtain guidance from service before performing this task.
User’s Guide for the Magna™ Class Printer
Print station
Tab le 6-1 and Table 6-2 describe problems that can originate in the
print module.
Table 6-1: Print quality problems
What you see Possible causes Solutions
One or more unprinted
lines run the entire length
of the card.
The printhead might be
dirty or damaged.
Clean the printhead. See
Chapter 4. Run a test
card. See Chapter 2.
If cleaning does not solve
the problem, replace the
printhead. See Chapter 4.
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Part of the printed card is
blank.
Cards might not meet
specifications.
Cards might be dirty.
The printhead cartridge
might not be installed
properly
Obtain and use a different
supply of cards. See
Appendix B.
Increase the frequency of
cleaning. See Chapter 3.
Run a cleaning card. See
Chapter 4.
Remove and reinstall the
printhead cartridge. See
Chapter 4.
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MagnaUserGuide.book Page 3 Friday, May 5, 2000 1:09 PM