6-14
Troubleshooting
#
Obtain guidance from service before performing this task.
User’s Guide for the Magna™ Class Printer
Overlay patch is wrinkled
on the card.
Supply roll is not pushed
firmly onto supply spindle
or take-up spool is not
pushed firmly onto take-up
spindle.
The supply spindle needs
adjustment.
Load the overlay supply
again. See Chapter 2.
Contact your service
representative.
Particles appear between
card and overlay.
The inside of the printer is
dirty.
The heated roller is dirty.
The supplies were
mishandled.
The supplies are not
Datacard-recommended.
The printer is being used
in a dirty environment.
Use a printer cleaning card
and then use a duplex/
overlay cleaning card. See
Chapter 4.
Clean the heated roller. See
Chapter 4.
Store supplies in a clean
environment. Keep supplies
in packaging until loaded in
the cartridge.
Obtain and use Datacard-
recommended supplies.
Move the printer to a clean
environment or clean the
environment.
Table 6-3: Overlay quality problems
What you see Possible causes Solutions
MagnaUserGuide.book Page 14 Friday, May 5, 2000 1:09 PM