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Troubleshooting
Use this section to find answers to troubleshooting questions. This section includes:
• Frequently asked questions (FAQ)
• Bare metal deployment issues
• Contacting Dell
• Related product information
Frequently Asked Questions (FAQ)
This section contains some common questions and solutions.
Using OpenManage Integration for VMware vCenter to update an Intel Network card with
the firmware version of 13.5.2 is not supported.
There is a known issue with Dell PowerEdge 12th generation servers and some Intel Network cards with the firmware
version of 13.5.2. Updating some models of Intel network cards at this version of firmware fails when the firmware
update is applied using the Lifecycle Controller. Customers with this version of firmware must update the network driver
software using an operating system. If the Intel Network card has a version of firmware other than 13.5.2, you can
update using OpenManage Integration for VMware vCenter. For more information, see http://en.community.dell.com/
techcenter/b/techcenter/archive/2013/03/20/intel-network-controller-card-with-v13-5-2-firmware-cannot-be-upgraded-
using-lifecycle-controller-to-v13-5-6.aspx
NOTE: Note: When using the one-to-many firmware update, avoid selecting Intel network adapters that are at
version 13.5.2, as the update will fail and stop the update task from updating remaining servers.
On trying a firmware update with an invalid DUP, the hardware update job status on the
vCenter console neither fails nor times-out for hours, though the job status in LC says
‘FAILED’. Why is this happening?
When the invalid DUP is picked for firmware update, the status of the task in the vCenter console window remains ‘In
Progress’ but the message is changed to the reason of failure. This is a known VMWare defect and will be fixed in the
future releases of VMWare vCenter.
Resolution: The task has to be cancelled manually.
Version Affected: All
Administration Portal is still showing the unreachable Update Repository location.
If the user provided a unreachable Update Repository path, the error message “Failed: Error while connecting to the URL
…. ” is displayed on the top of the Appliance Update view, however the Update Repository Path is not cleared out to the
value before update.
Resolution: Move out of this page to another page and make sure the page is refreshed.
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