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Troubleshooting Guide 549
Regi Jam (Exit Sensor On JAM)
2d Ensure that the envelope is properly loaded in the MPF as instructed in
"Loading an Envelope in the MPF."
Does this solve your problem?
The task is complete. Go to action 3c.
2e Is the print media damp? Go to action 3d. Go to action 3a.
3a Fan the print media.
Does this solve your problem?
The task is complete. Go to action 3b.
3b Wipe the retard roller in the MPF with a cloth moistened with water.
Does this solve your problem?
The task is complete. Go to action 4b.
3c If the envelope is deformed, correct it or use another envelope.
Does this solve your problem?
The task is complete. Go to action 3a.
3d Turn over the print media.
Does this solve your problem?
The task is complete. Go to action 4a.
4a Use print media that is not damp.
Does this solve your problem?
The task is complete. Go to action 3a.
4b Replace the drum cartridges.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1 Ensure that the drum cartridges are installed correctly.
Does this solve your problem?
The task is complete. Go to action 2.
2 Replace the drum cartridges. See "
Replacing the Drum Cartridges
."
Does this solve your problem?
The task is complete. Go to action 3.
3 Ensure that the fusing unit is set properly.
Does this solve your problem?
The task is complete. Go to action 4.
4 Replace the fusing unit.
a
Replace the fusing unit. See "Removing the Fusing Unit."
b
After you replace the fusing unit, click
Chart Print
on the
Diagnosis
tab.
c
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Go to action 5.
5 Ensure that the transfer belt unit is installed correctly.
Does this solve your problem?
The task is complete. Go to action 6.
Action Yes No