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HDP600 High Definition Card Printer/Encoder User Guide (Rev. 2.5)
4-11
General Troubleshooting Guide
Problem Possible Solution
Ribbon Wrinkle Verify the convex Roller (D860051) is installed correctly with the
shorter notch towards the front of the Printer.
Verify the density is set within specification (67-69).
Check to see if the Ribbon Hubs are too tight.
Check the Printhead alignment. See the Setting the Printhead
Resistance procedure.
Film Wrinkle Check the peel-off bar alignment with fixture TL 1733.
Adjust the transfer tension. See the Adjusting the Transfer
Tension procedure.
Flashing Check for poor alignment of the peel-off bars, center plate or the
Lamination Roller.
Lower the transfer tension. See the Adjusting the Transfer
Tension procedure.
(Note: Flash is typically caused by excessive heat or excessive
transfer tension.)
Smudge If smudge is on the leading edge of the card, increase the transfer
tension. Verify the Take-up Motor turns without delay when
Lamination begins. If the Motor delays, increase the transfer
tension.
Adjust the transfer temperature. See the Adjusting the Transfer
Temperature procedure.
Increase the transfer dwell time. See the Adjusting the Transfer
Dwell Time and Transfer Temperature procedure.
(Note: Smudge is typically caused by low heat or low transfer
tension.)
Film Chipping /
Incomplete Transfer
of Image onto Card
Check Printhead alignment.
Lower transfer tension (if chipping is on the leading edge).
Increase the transfer temperature. See the Adjusting the Transfer
Temperature procedure.
Increase the transfer dwell time. See the Adjusting the Transfer
Dwell Time and Temperature procedure.
Continued on the next page