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HDP600 High Definition Card Printer/Encoder User Guide (Rev. 2.5)
4-13
General Troubleshooting Guide (continued)
Problem Possible Solution
Printhead cutting
Ribbon
Verify the solder leads on the Printhead are trimmed.
Replace the Printhead cable (840143). See the Replacing the
HDP600 Series Printhead Assembly (D860004) procedure in
the HDP600 Service Manual.
Warning: The Printhead may be extremely hot.
Transfer warming
then heater time out
after a period of time
The Transfer Roller is not connected to the Circuit Board
(A000300).
Check the crimp of the wires on the connector of the
Thermocouple (D870168).
Transfer cooling then
heater time out after
a period of time
Replace the Transfer Heater (or Roller) Thermocouple
(D870168).
Replace the Circuit Board (A000300). See the Removing the
PCB Board Assembly (A000300) procedure in the HDP600
Service Manual.
Check the crimp of the wires on the connector of the
thermocouple (D870168).
Poor Registration See the Bad Registration Checklist.
Printer has no power Verify the Printer and Lamination unit (if applicable) are plugged
into outlet.
Verify the power cables are connected to the Circuit Board
(A000300).
Check the fuse on the Circuit Board (A000300).
Ribbon won’t queue
up
Check the Ribbon orientation. Verify that you are using the correct
Ribbon type. See the Adjusting the Ribbon Type
procedure.
Use the multi-meter to check for proper Ribbon Sensor voltage.
See the Reviewing the Sensor Locations and Voltages
section.
Check to see if the Ribbon drive DC Motors (D840980) are
rotating in the correct direction.