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HDP600 High Definition Card Printer/Encoder User Guide (Rev. 2.5)
4-12
General Troubleshooting Guide (continued)
Problem Possible Solution
Ribbon Chipping /
Reverse Transfer
during Printing
Print density is set too high.
Self Test is not
square
Adjust the peel off bar height with peel off bar fixture (TL1733).
Adjust position of the center-plate (D860132).
Scratches Lightly buff any film contact points with a fine steel wool.
Verify the scratch is not film wrinkle. See film wrinkle in this table.
Cards won’t feed / or
more than one is fed
Verify the correct position of the card thickness lever.
Verify that the Cleaning Roller Assembly is fully seated.
Wash Check the Printhead alignment.
If washing out on resin, try changing to a different lot of film.
Printing pauses
between panels
Check the air flow from the Printhead fan (D860149) to verify it is
wired correctly.
Replace Printhead cable (D860244). See the Replacing the
HDP600 Series Printhead Assembly (D860004) procedure in
the HDP600 Service Manual.
Card stops under
flattener and won’t
continue
Adjust the Flattener position.
Print fans run all of
the time
Check for pinched Printhead wires. Replace the Printhead cable
(840143).
Replace the Printhead (220052). See the Replacing the HDP600
Series Printhead Assembly (D860004) procedure in the
HDP600 Service Manual.
Lamination
Assembly sticking
open
Check the clearance of the Lamination cover (840260-01) with the
Lamination Roller (D880146).
Check orientation of the Headlift Cam (762452).
Continued on the next page