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HDP600 High Definition Card Printer/Encoder User Guide (Rev. 2.5)
4-25
Resolving an Unable to Feed Card Error (continued)
Step Procedure
2 Check the card quality / loading.
a. Remove cards from the Card Hopper.
b. Ensure that the cards are not sticking together by fanning them out and
then lining them back together in straight deck.
c. Press the Card Hopper Load Lever down until the Card Tray locks into
place.
d. Load up to 100 cards into the Hopper with the print side down.
e. Close the Card Hopper Cover to release the Card Tray.
f. Press on the Resume button.
g. If the cards do not feed, continue to Step 3.
3 Press the Cancel Print button on the Driver Monitor Error Display Message.
4 Reboot the Printer by cycling the power.
5 Check the Card Feed Motor.
a. Remove all cards from the Hopper.
b. Press the Card Hopper Load Lever down until the Card Tray locks into
place.
c. Using the Fargo Diagnostic utility, send a test print to the Printer. See the
Card tab (Diagnostic button) in the Printer Driver.
d. Gently touch the Card Hopper Feed Roller to verify that it is turning
e. If Roller is NOT turning, continue to Step 7.
f. If Roller is turning, continue to Step 6.