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HDP600 High Definition Card Printer/Encoder User Guide (Rev. 2.5)
iv
Introduction ____________________________________________________________________ 3-44
Inspecting the Card Lamination Module ______________________________________________ 3-45
Unpacking the Card Lamination Module ______________________________________________ 3-45
Choosing a proper Location ________________________________________________________ 3-45
Preventing Moisture Condensation___________________________________________________ 3-45
Installing the HDP600 Series Card Lamination Module_____________________________________ 3-46
Printing a Test Print Image ___________________________________________________________ 3-53
Section 4: General Troubleshooting __________________________________________4-1
LCD Messages _____________________________________________________________________ 4-2
Reviewing LCD Messages __________________________________________________________ 4-2
General Troubleshooting Guide _____________________________________________________ 4-11
Magnetic and E-card Troubleshooting Guide___________________________________________ 4-16
Printing a Test Image _______________________________________________________________ 4-18
Reviewing the Gray/Align YMC/K Self-Test __________________________________________ 4-18
Reviewing the Color/Resin YMCK Self-Test __________________________________________ 4-19
Reviewing the Color Bars YMC Self-Test_____________________________________________ 4-19
Reviewing the Card Count Self-Test _________________________________________________ 4-20
Reviewing the Magnetic Test option _________________________________________________ 4-20
Reviewing the Lamination Color/Resin YMCK+L Self-Test ______________________________ 4-21
Communications Errors______________________________________________________________ 4-22
Resolving the Communication Errors_________________________________________________ 4-22
Card Feeding Errors ________________________________________________________________ 4-24
Resolving an Unable to Feed Card Error ______________________________________________ 4-24
Resolving a Card Not Fed Error (Two (2) or more card feed at the same time)_________________ 4-27
Resolving a Card Hopper Empty Error________________________________________________ 4-29
Resolving a Card Output Hopper Full ________________________________________________ 4-30
Resolving a Card Not Fed Error (Cards will not feed off the Hopper)________________________4-31
Resolving a Card Jam Error ________________________________________________________ 4-32
Resolving a Card Jam (Encoder) Error________________________________________________ 4-33
Resolving a Card Jam (Flipper) Error_________________________________________________ 4-34
Resolving a Card Jam (Laminator) Error ______________________________________________ 4-36
Resolving a Card Eject Error _______________________________________________________ 4-38
Resolving a No Flipper Table Module Error ___________________________________________ 4-39
Resolving a Flipper Jam Error ______________________________________________________ 4-40
Magnetic Encoding Errors____________________________________________________________ 4-42
Resolving a Magnetic Verify Error __________________________________________________ 4-42
Resolving a No Magnetic Encoder Installed Error_______________________________________ 4-45
Resolving a No Magnetic Strip Present Error___________________________________________ 4-47
E-card Encoding Errors______________________________________________________________ 4-48
Resolving a No Smart Card Encoder Error ____________________________________________ 4-48
Resolving a No Prox Card Encoder Error _____________________________________________ 4-49
Transfer Process Errors______________________________________________________________ 4-50
Resolving a Transfer Film Mark Not Found Error_______________________________________ 4-50
Resolving a Transfer Film Not Installed Error__________________________________________ 4-51
Resolving a Transfer Film Sensor Not Calibrated Error___________________________________ 4-52
Resolving a Transfer Film Out Error _________________________________________________ 4-53
Printing Process Errors ______________________________________________________________ 4-54
Resolving a Ribbon Sensor Error (Ribbon Miscue)______________________________________ 4-54
Resolving a Ribbon Break/Jam Error_________________________________________________ 4-56
Resolving a Ribbon Out Error ______________________________________________________ 4-58
Resolving a No Ribbon Installed Error________________________________________________ 4-59
Resolving a Invalid Ribbon Error____________________________________________________ 4-61
Resolving a Wrong Ribbon Error____________________________________________________ 4-63
Resolving a Headlift Motor or Sensor Error____________________________________________ 4-65
Resolving the Cover Open Error Message _____________________________________________ 4-67