Filter
Top Products
297
PRIMERGY TX200 S2 User’s Guide
9
Operation and Maintenance
9.9 Maintenance Service
This section explains the details of the maintenance service.
If the cause of the failure is uncertain or if the original condition cannot be restored,
contact the seller or your maintenance engineer.
9.9.1 Maintenance Service
■ Maintenance Support Period
The maintenance support period is for five years after the purchase of the server.
■ Non-durable Components
Depending on the environment and period of usage there will be non-durable components that require
replacement within the warranty period.
Customers who have signed up to hardware maintenance contract will be provided with replacement
parts free of charge and will have higher priority for replacement. Customers not signed up to hardware
maintenance contract will be charged for operation cost (including the maintenance parts) separately.
Replacing non-durable components
To ensure stable operation of the server system, it is recommended that a maintenance service
agreement be purchased.
Replacement Period for Non-durable Parts
The lifetime of such components is calculated based on appropriate usage environments.
Although the guaranteed range for operation is set between 10 and 35
°C, the lifetime is assumed at a
constant average temperature of 25 degrees.
Types of non-durable components
table: Non-durable Component List
Component Description
RAID Ctrl 2-Channel
128MB w/ BBU (PG-
142E3) battery
Regardless of the time the power was turned on and off, the lifetime is 3 years.