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Chapter 9 Operation and Maintenance
9.9.2 Contacting Maintenance Support
Before contacting maintenance support, check the following. For the maintenance support, refer to
"Contact Information" in "Start Guide".
● Item
• Model name and product ID of the server
They are described on the label on the server. For the label location, refer to "Start Guide".
• Hardware configuration (Types and locations of internal options)
• Configuration information (BIOS Setup Utility, SCSI Setup Utility settings)
•OS
• LAN/WAN system configuration
• Phenomena (what happened when doing what, what was displayed, etc.) and date/time of occurrence
• Environmental settings of the server
• LED statuses
Print and fill in the Configuration Sheet and the Accident Sheet of the "Configuration Sheets".