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112 Chapter 9 Troubleshooting the printer
EN
The HP LaserJet USB
printer does not appear in
the Macintosh Chooser
after the driver is selected.
This problem is caused by
either a software or
hardware component.
Software troubleshooting
●
Check that your Macintosh
supports USB.
●
Verify if your Macintosh has
Mac OS 8.6 or later.
Hardware troubleshooting
●
Check that the printer is turned
on.
●
Verify that the USB cable is
properly connected.
●
Check that you are using the
appropriate high-speed USB
cable.
●
Ensure that there are not too
many USB devices drawing
power from the chain. Disconnect
all devices from the chain and
connect the cable directly to the
USB port on the host computer.
●
Check to see if there are more
than two non-powered USB hubs
in a row on the chain. Disconnect
all devices from the chain and
connect the cable directly to the
USB port on the host computer.
Note
The iMac keyboard is a non-powered
USB hub.
Symptom Possible Cause Solution