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Printer Error Troubleshooting
Information regarding printer status is conveyed by two methods: 1) the printer’s
Control Panel lights and 2) feedback through the bi-directional I/O that displays at
the PC. The basic method of determining error messages uses patterns of lights on
the Control Panel LED. Printer messages are categorized into two basic types:
•• Status Messages
•• Service and Error Messages
Note
Before troubleshooting the printer, cycle the power to the printer to see if the error
persists.
Priority of Errors
Each error has a priority in relation to the others. If there is more than one error
condition at the same time, the highest priority error will be displayed. The priority
of errors is:
1 Service Errors
2 Door Open/No Toner Cartridge
3 Paper Jam
4 Paper Out
5 Memory Error
6 Manual Feed
Troubleshooting 7-7