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Service Approach
Repair of the printer normally begins with the use of the printer’s internal
diagnostics in conjunction with the troubleshooting procedures in Chapter 7. Once a
faulty part is located, repair is generally accomplished by assembly level
replacement of Field Replaceable Units (FRUs). Some mechanical assemblies may
be repaired at the subassembly level. PCA component replacement is not supported
by Hewlett-Packard. Part numbers for all FRUs are located in Chapter 8 of this
manual.
Parts Exchange Program
HP offers remanufactured assembles for some selected parts. These are identified in
Chapter 8 and can be ordered through HP’s Parts Direct Ordering, or Parts Center
Europe (PCE).
Ordering Parts
Field replaceable part numbers are found in Chapter 8 of this manual. Replacement
parts may be ordered from HP’s Service Materials Organization (SMO Parts Direct
Ordering), or Support Materials Europe (SME).
Ordering Consumables
The printer has no consumables other than the toner cartridge, which may be
ordered directly from Hewlett-Packard. Refer to Chapter 8 for ordering information.
Ordering Related Documentation
Table 1-6 on the following page lists part numbers and where to order related
documentation. Phone numbers for the various sources are:
•• PDO (Parts Direct Ordering)
1-800-227-8164 (U.S. only)
•• HP’s Distribution Center (HPD)
970-339-7009 (U.S. only)
•• SME
Product Information 1-9