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LEDs Description Recommended Action
Scanner Error. Caused by a scanner
malfunction.
1. Power-cycle the printer by unplugging the printer
and plugging it back in.
2. Ensure condensation caused by moving the printer
from a cold to a warm environment hasn’t occurred.
Allow the printer to acclimate to the warmer room.
3. Verify the two Laser/Scanner Assembly connectors
are firmly seated.
4. Replace scanner cable J207 on the DC Controller
PCA.
5. Replace the Laser/Scanner Assembly.
6. Replace the DC Controller PCA.
Formatter Error. 1. Power-cycle the printer by unplugging the printer
and plugging it back in.
2. Disconnect the parallel I/O cable and try running a
printer self test. Reconnect the parallel cable if the
self test is successful and try host/printer
communications again.
3. If the error persists, replace the Formatter PCA.
Firmware Error. Note the LED pattern and the BiTronics error code.
Contact HP technical support with this information as
well as a description of what data was sent, the
errors encountered prior to the firmware error, the
condition of the printer prior to the error, and any
other information that may help isolate the error.
Table 7-4 Service and Error Messages (Continued 3 of 3)
7-12 Troubleshooting