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HP ASAP
HP ASAP (Automated Support Access Program) provides free user technical
support information 24 hours a day, 7 days a week. The ASAP system includes HP
AUDIO-TIPS and HP FIRST, both explained below. The ASAP service requires a
touchtone phone.
HP AUDIO-TIPS
HP AUDIO-TIPS is an interactive voice response system providing prerecorded
answers to the most frequently asked questions by HP LaserJet printer users.
Helpful “System Maps” to the HP AUDIO-TIPS recordings are available by fax
through HP FIRST.
HP FIRST
HP FIRST (Fax Information Retrieval Support Technology) is a phone-in fax
service providing technical information for HP LaserJet users as well as service
personnel. Receiving a fax requires a group-3 facsimile machine or fax card.
Service related information includes:
•• Service Notes (HP Authorized dealers)
•• Application Notes
•• Product Data Sheets
•• Material Safety Data Sheets (MSDS)
•• Typeface and accessory information
•• Printer support software information
•• Toner information
•• Driver request form and Software Matrix.
HP FIRST (U.S. only)
Call the HP ASAP system (1-800-333-1917) and follow the voice prompts to enter
HP FIRST.
HP CompuServe Forum
CompuServe members can download a variety of support materials including
product data sheets, software application notes, and printer drivers for many popular
software applications. Members may also post and reply to questions in an
interactive format. To access the HP Forum, type GO HP at any prompt. For more
information, or to join CompuServe, call 1-800-524-3388.
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