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Printer response problems
No display message
Cause Solution
The printer’s on/off button is in the standby
position.
Verify that the printer is on. Fans may run while
the printer is in standby mode (off).
The printer’s memory DIMMs are defective or
installed incorrectly.
Verify that the printer’s memory DIMMs are
correctly installed and are not defective.
The power cord is not firmly plugged into both
the printer and the power receptacle.
Turn off the printer and then disconnect and
reconnect the power cord. Turn the printer back
on.
The line voltage is incorrect for the printer power
configuration.
Connect the printer to a proper voltage source,
as specified on the Power Rating Label on the
back of the printer.
The power cord is damaged or excessively worn. Replace the power cord.
The power source receptacle is not working
correctly.
Connect the printer to a different power
receptacle.
Printer is on, but nothing prints
Cause Solution
The printer’s Ready indicator light is not lit. Press S
TOP
to return the printer to the Ready
state.
The top cover is not closed properly. Close the top cover firmly.
The Data indicator light is flashing. The printer is probably still receiving data. Wait
for the Data indicator to stop flashing.
REPLACE <COLOR> CARTRIDGE appears on
the printer display.
Replace the print cartridge specified on the
printer display.
A printer message other than Ready appears on
the printer control panel.
See Control panel messages.
The parallel port may have a DOS timeout error. Add a MODE command to the AUTOEXEC.BAT
file. See the DOS manual for additional
information.
The PS (PostScript Emulation) personality is not
selected.
Select PS or AUTO for the printer language. For
more information, see
Changing printer control
panel configuration settings.
The correct driver is not selected in the software
application or printer driver.
Select the driver for PostScript Emulation for this
printer in the software application or printer
driver. For more information about how to
access the printer drivers, see
Accessing the
printer drivers.
The printer is not properly configured. See Changing printer control panel configuration
settings.
ENWW Printer response problems 221