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Solve copy problems ............................................................................................................167
No copy came out ...........................................................................................................167
Copies are blank .............................................................................................................167
Wrong original was copied ..............................................................................................167
Documents are missing or faded ....................................................................................168
Size is reduced ...............................................................................................................168
Copy quality is poor ........................................................................................................168
Copy defects are apparent .............................................................................................168
Error messages appear ..................................................................................................169
The device prints half a page, then ejects the paper ......................................................169
Solve scan problems ............................................................................................................169
Scanner did nothing ........................................................................................................170
Scan takes too long ........................................................................................................170
Part of the document did not scan or text is missing .......................................................170
Text cannot be edited .....................................................................................................171
Error messages appear ..................................................................................................171
Scanned image quality is poor ........................................................................................171
Scan defects are apparent ..............................................................................................173
Unable to scan to network folder (Direct Digital Filing) ...................................................173
Solve fax problems ...............................................................................................................174
The fax test failed ...........................................................................................................174
Solve photo (memory card) problems ...................................................................................185
The device cannot read the memory card ......................................................................186
The device cannot read photos on the memory card ......................................................186
Some photos on the memory card will not print, causing the print job to cancel .............186
The device prints half a page, then ejects the paper ......................................................187
Solve device management problems ....................................................................................187
Embedded Web server cannot be opened .....................................................................187
Troubleshoot installation issues ............................................................................................188
Hardware installation suggestions ..................................................................................188
Software installation suggestions .................................................................................... 188
Solve alignment page problems ...................................................................................... 189
Solve software installation problems ...............................................................................189
Solve network problems .................................................................................................190
Solve wireless problems .................................................................................................191
Clear jams ............................................................................................................................192
Clear a jam in the device ................................................................................................193
Clear jams in the ADF .....................................................................................................195
Tips for avoiding jams .....................................................................................................197
A HP supplies and accessories
Order printing supplies online ...............................................................................................198
Accessories ..........................................................................................................................198
Supplies ................................................................................................................................198
Ink cartridges ..................................................................................................................198
Printheads ......................................................................................................................199
HP media ........................................................................................................................199
B Support and warranty
Obtain electronic support ......................................................................................................200
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