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10 Maintain and troubleshoot
This section contains the following topics:
•
Supported ink cartridges
•
Replace the ink cartridges
•
Maintain the printheads
•
Store printing supplies
•
Clean the device
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Troubleshooting tips and resources
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Solve printing problems
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Poor print quality and unexpected printouts
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Solve paper-feed problems
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Solve copy problems
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Solve scan problems
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Solve fax problems
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Solve photo (memory card) problems
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Solve device management problems
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Troubleshoot installation issues
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Clear jams
Supported ink cartridges
The availability of ink cartridges varies by country/region. The ink cartridges might
come in different sizes. To obtain a list of supported ink cartridges for your device,
print the self-test diagnostic page and read the information in the ink cartridge status
section. [For more information, see
Understand the self-test diagnostic page .]
You can find the ink cartridge number in the following places:
• On the self-test diagnostic page (see
Understand the self-test diagnostic page).
• On the label of the ink cartridge you are replacing.
• Windows: From the Toolbox, if you have bidirectional communication, click the
Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then
click Cartridge Details.
• Mac OS: From the HP Printer Utility, click Supply Info from the Information and
Support panel, and then click Retail Supplies Information.
NOTE: Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the device and
cartridges for printing, and in printhead servicing, which keeps print nozzles clear
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after
it is used. For more information see
www.hp.com/go/inkusage.
Maintain and troubleshoot 143