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• Make sure that the tray is completely loaded. If you are using special media that is
only available in small quantities, try placing the special media on top of other
paper of the same size to help fill the tray. (Some media is picked up more easily if
the tray is full.)
• When reinserting Tray 2 (optional) into the device, do so gently. Forceful insertion
with a full stack of paper may cause sheets to slide up within the device, causing
the device to jam or pick multiple sheets at one time.
• Use HP media for optimum performance and efficiency.
Solve copy problems
If the following topics do not help, see Support and warranty for information about HP
support.
No copy came out
• Check the power
Make sure that the power cord is securely connected, and the device turned on.
• Check the status of the device
• The device might be busy with another job. Check the control-panel display for
information about the status of jobs. Wait for any job that is processing to finish.
• The device might be jammed. Check for jams. See
Clear jams.
• Check the trays
Make sure that media is loaded. See
Load media for more information.
Copies are blank
• Check the trays
• If you are copying from the ADF, make sure that the originals have been
loaded correctly. For more information, see
Load an original in the automatic
document feeder (ADF).
• If you are copying from the scanner glass, make sure that the ADF is empty.
• Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See
Select print media for more information.
• Check the settings
The contrast setting might be set too light. Use the Copy button on the control
panel to create darker copies.
Wrong original was copied
Check the trays
If you are copying from the scanner glass, make sure that the ADF is empty.
Solve copy problems
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