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156 Chapter 5 – Media specifications EN
Troubleshooting media problems
Paper problems can be difficult to detect. The following series of steps
will help isolate media-induced problems versus printer problems:
• Isolate a paper path.
• Isolate a brand of media.
• Isolate a type of media.
• Evaluate media-use practices.
• Evaluate environmental conditions.
Here are some media usage tips:
• Turn the media over and print on the other side. Doing so often
corrects excess paper curl.
• Rotate the media 180° (end-for-end) to feed a different leading
edge. This can help correct multi-sheet feeding problems.
Media to avoid
• carbonless media
• media that has been preprinted (such as letterhead) with ink that will
not withstand fuser heat (175° to 230° C [347° to 446° F] for 0.1
second)
• plastic-fiber media
• embossed media
• media with cutouts or perforations
• chemically treated media
• coated media
• synthetic media
• multipart forms
• odd-sized media
If your printer is having trouble with jams, multi-feeds, or misfeeds, try
using HP 20 lb multi-purpose paper (part number 9300-2092) or
HP 24 lb LaserJet paper (part number 9300-2091).