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Troubleshooting 591
Appendix B
Troubleshooting
Calculator not responding
If the calculator does not respond, you should first try to
reset it. This is much like restarting a PC. It cancels certain
operations, restores certain conditions, and clears
temporary memory locations. However, it does not clear
stored data (variables, apps, programs, etc.).
To reset
Turn the calculator over and insert a paper clip into the
Reset hole just above the battery compartment cover. The
calculator will reboot and return to Home view.
If the calculator does not turn on
If the HP Prime does not turn on, follow the steps below
until the calculator turns on. You may find that the
calculator turns on before you have completed the
procedure. If the calculator still does not turn on, contact
Customer Support for further information.
1. Charge the calculator for at least one hour.
2. After an hour of charging, turn the calculator on.
3. If it does not turn on, reset the calculator as per the
preceding section.