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EFI Menu is Not Available
If you cannot access the EFI from either the main disk partition or the CD, use the following tools
to help solve the problem:
• Front panel LEDs
• iLO 2 MP
— Console messages
— System event logs (SEL)
Operating System Does Not Boot
If the operating system does not boot, but you are able to reach the EFI from either the main disk
partition or the CD, use the following tools to help solve the problem:
• Using the EFI Shell, check the system logs and analyze any error messages.
• Offline Diagnostic Environment (ODE)
Operating System Boots with Problems
If the operating system is running and you are experiencing problems, use the following tools
to help solve the problem:
• LEDs
• Error Messages and event logs
Intermittent Server Problems
You can usually trace intermittent problems that occur during installation to power source
problems, a loose connector, or some other hardware problem. If you are experiencing intermittent
problems, follow these steps:
1. Check iLO 2 MP logs and analyze the problem. Determine if there is more than one symptom
and if the problem is random.
2. Verify that the ac power source is stable.
3. Reseat all rear panel connectors.
4. Reseat all hot-swappable fans and power supplies.
5. Reseat all main memory DIMMs.
6. Reseat all cable harnesses and board connectors.
DVD Problems
DVD problems that occur during installation are usually related to faulty connections. If you are
experiencing DVD problems, follow these steps:
1. Remove and reinsert the DVD.
2. Replace the DVD.
3. Remove and reinstall the DVD drive. Check that connectors are fully engaged.
4. Replace the DVD drive.
Hard Drive Problems
Hard drive problems that occur during installation are usually due to rough handling. The drive
may not be correctly seated or may have been damaged in transit. If you are experiencing hard
drive problems, follow these steps:
1. Remove and reinsert the faulty hard drive.
2. Swap the hard drive with one from another slot or with a known good spare.
3. Remove and reinstall the hard drive backplane. Check that connectors are fully engaged.
Installation Troubleshooting 119