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would prefer to start by examining the logs, you can go directly to the subsection entitled “Errors
and Reading Error Logs” (page 154).
Table 5-1 lists the troubleshooting entry points.
Table 5-1 Troubleshooting Entry Points
Subsection or LocationEntry Point
“Troubleshooting Tools” (page 147)Front panel/Diagnostic panel LEDs
“Errors and Reading Error Logs” (page 154)System Event Log and Forward Progress Logs
“Troubleshooting Tools” (page 147)offline and online Diagnostics/INIT button
“Troubleshooting Tools” (page 147)System Event Analyzer (SEA)
Basic and Advanced Troubleshooting Tables
The following troubleshooting tables are designed for use by both trained and untrained support
personnel. They should be the first tool used to determine the symptom(s) or condition of a
suspect server. Be aware that the state of the front panel LEDs can be viewed either locally, or
remotely by using the vfp command from the iLO 2 MP.
The tables are designed to cover troubleshooting symptoms from ac power on up to booting the
operating system (OS), specifically in Steps 1-5. In most cases, the Table 5-2 identifies the step
number in Table 5-3 where troubleshooting should begin. Alternatively, you can skip Table 5-2,
and start with Step 1 in Table 5-3, sequencing through the table steps to locate the
symptom/condition most descriptive of your current server status; this will become the first step
in your troubleshooting procedure. Where appropriate, an action or actions prescribed in the
“Action” column of Table 5-3 will be followed by a reference to a corresponding subsection of
this chapter for further information.
Figure 5-1 Front Panel LEDs
Unit Identifier
Initialization Button
System Power LED/Button
System Health
External Health
Internal Health
Methodology 141