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A Customer Replaceable Units Information
This appendix provides the following information for each field replaceable unit:
• Manufacturing part number
• Description
• Replacement part number
• Exchange part number
This appendix addresses the following topic:
• “Parts Only Warranty Service”
• “Customer Self Repair”
• “Customer Replaceable Units List”
Parts Only Warranty Service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts
only warranty service, HP will provide replacement parts free of charge. For parts only warranty
service, CSR part replacement is mandatory. If you request HP to replace these parts, you will
be charged for the travel and labor costs of this service.
Customer Self Repair
HP products are designed with many Customer Replaceable Units (CRU) parts, to minimize
repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period HP (or HP service providers or service partners) identifies that the repair
can be accomplished by the use of a CRU part, HP will ship that part directly to you for
replacement. There are three categories of CRU parts:
Yes Parts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service.
Optional Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there
may or may not be additional charges, depending on the type of warranty service
designated for your product.
No Some HP parts are not designed for customer self repair. To satisfy the customer
warranty, HP requires that an authorized service provider replace the part.
Based on availability and where geography permits, CRU parts are shipped for next business
day delivery. Same-day or four-hour delivery may be offered at an additional charge where
geography permits. If assistance is required, you can call the HP Technical Support Center and
a technician will help you over the telephone.
HP specifies in the materials shipped with a replacement CRU part whether a defective part
must be returned to HP. In cases where it is required to return the defective part to HP, you must
ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in HP billing you for the
replacement. With a CRU, HP pays for all the shipping and part return costs and determines the
courier to be used.
For more information about HP's Customer Self Repair program, contact your local service
provider. For the North American program, refer to the HP Web site at:
http://www.hp.com/go/selfrepair
Table A-1 provides customer self repair information.
Parts Only Warranty Service 257