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Cannot print to the network printer ...........................................................................................................171
Cannot print documents from a flash drive...............................................................................................172
Resetting the printer to factory default settings ........................................................................................172
Jams and misfeeds troubleshooting................................................................................................172
How to clear and avoid paper jams ..........................................................................................................172
Paper jam in the printer ............................................................................................................................173
Paper jam in the paper support ................................................................................................................173
Paper or specialty media misfeeds...........................................................................................................173
Printer does not feed paper, envelopes, or specialty media.....................................................................174
Banner paper jams ...................................................................................................................................174
Paper continues to jam.............................................................................................................................175
Paper jam in the Automatic Document Feeder (ADF)..............................................................................175
Paper jam in the duplex unit.....................................................................................................................175
Duplex unit does not operate correctly.....................................................................................................176
Memory card troubleshooting..........................................................................................................176
Memory card cannot be inserted..............................................................................................................176
Nothing happens when memory card is inserted .....................................................................................177
Photos do not transfer from a memory card across a wireless network...................................................177
Copy troubleshooting.......................................................................................................................178
Copier does not respond ..........................................................................................................................178
Scanner unit does not close .....................................................................................................................178
Poor copy quality......................................................................................................................................179
Partial document or photo copies.............................................................................................................180
Copied item does not match the original item ..........................................................................................180
Scan troubleshooting.......................................................................................................................180
Scanner does not respond .......................................................................................................................180
Scan was not successful ..........................................................................................................................181
Scanning takes too long or freezes the computer ....................................................................................181
Poor scanned image quality .....................................................................................................................182
Partial document or photo scans..............................................................................................................182
Cannot scan to a computer over a network..............................................................................................182
Fax troubleshooting.........................................................................................................................183
Cannot send or receive a fax....................................................................................................................183
Can send but not receive faxes................................................................................................................185
Can receive but not send faxes................................................................................................................185
Printer receives a blank fax ......................................................................................................................187
Received fax has poor print quality ..........................................................................................................187
Caller ID information is not displayed.......................................................................................................188
Changing Caller ID pattern using the control panel..................................................................................188
Fax Error...................................................................................................................................................188
Fax Mode Unsupported............................................................................................................................188
Remote Fax Error.....................................................................................................................................189
Phone Line Busy ......................................................................................................................................189
Failed to Connect .....................................................................................................................................190
Phone Line Error ......................................................................................................................................191
Error messages on the printer display.............................................................................................191
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