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Is there a problem with the connections?
If the printer is connected to an external device, the problem may be with the device. Check the setup information
that came with the device to make sure it is properly installed.
If printing using a USB cable, make sure the cable is securely attached to both the printer and the computer.
Before you print, you may need to restart the computer.
General Printing Problem
You cannot receive a more specific error message because the printer and the computer do not have bidirectional
communication.
To receive a more specific error message, see “Bidirectional communication is not established” on page 170.
To find the problem without establishing bidirectional communication, see “Checking printer readiness” on
page 164.
Ink Low
A print cartridge is almost out of ink.
Install a new cartridge. For more information, see “Installing print cartridges” on page 130.
To order a new cartridge, see “Ordering paper and other supplies” on page 136.
Out of Memory
The printer software cannot obtain enough memory to print.
Try the following:
• Before sending a document to print, close any other open programs. The printer may print a blank page when
too many programs are open on the computer.
• Follow the instructions on the error screen. These instructions reduce the amount of memory needed to print.
Out of Paper
1 Load paper.
2 Press to continue printing.
Note: Do not force paper into the printer.
Fixing a printing failure
Follow the instructions on the computer screen.
If the printer still does not print:
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
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