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3 Lower the scanner unit.
Poor copy quality
• Blank pages
• Checkerboard pattern
• Distorted graphics or pictures
• Missing characters
• Faded print
• Dark print
• Skewed lines
• Smudges
• Streaks
• Unexpected characters
• White lines in print
These are possible solutions. Try one or more of the following:
Check messages
If an error message is displayed, see “Error messages on the computer screen” on page 197.
Check ink
Check the ink levels, and install a new print cartridge if necessary.
Clean the scanner glass
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
Review steps to improve print quality
See “Improving print quality” on page 154.
Adjust the brightness of the copy
1 Load the document facedown on the scanner glass.
2 From the control panel, press Copy Mode.
3 Press Lighter/Darker.
4 Press or repeatedly to lighten or darken the copy.
5 Press Start Color or Start Black.
Check quality of original document
If the quality of the original document is not satisfactory, try using a clearer version of the document or image.
Are you scanning from photo or glossy paper, a magazine, or a newspaper?
If you are copying or scanning from photo or glossy paper, a magazine, or a newspaper, see “Scanning clear images
from magazines or newspapers” on page 110.
Check document placement
Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner.
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