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Cannot print documents from a flash drive
Check the type of files contained on the flash drive
The printer recognizes:
• Files that have extensions *.DOC, *.XLS, *.PPT, *.PDF, *.RTF, *.DOCX, *.XLSX, *.PPTX, *.WPS, and *.WPD
• Photos
Note: If the flash drive contains only files with extensions *.DOC, *.XLS, *.PPT, *.PDF, *.RTF, *.DOCX, *.XLSX,
*.PPTX, *.WPS, or *.WPD, the File Print menu appears on the display. If any photos are on the flash drive, the
message Which would you like to print? appears. Press or repeatedly until Documents appears.
When Documents has appeared, press
, and then press or to view the files contained on the flash drive.
Check network connections and power
Make sure the printer is connected to your computer through a USB cable, and both the printer and the computer
are turned on. Also, make sure the computer contains the applications that support the desired file formats.
Resetting the printer to factory default settings
You can reset your printer to the original settings without using the printer menus.
Note: Resetting to factory default settings will delete all the printer settings you have previously selected.
Make sure the printer is on.
1 Press and hold and Start Color at the same time, until Language appears on the display.
2 Press or until the language you want appears.
3 Press .
4 Press or until the country or region you want appears.
5 Press .
Jams and misfeeds troubleshooting
How to clear and avoid paper jams
To clear the paper path:
1 Pull firmly on the paper to remove it. If you cannot reach the paper because it is too far into the printer, lift the
scanner unit to open the printer.
2 Pull the paper out.
3 Close the scanner unit.
4 Press .
5 Reprint any missing pages.
To avoid paper jams, do not force paper into the printer.
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