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Remove and reinstall the software
It is sometimes helpful to remove the existing printer software and reinstall it.
Partial document or photo prints
These are possible causes and solutions. Try one or more of the following:
Check document placement
Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner.
Check paper size
Make sure the paper size being used matches the size you selected.
Photo smudges or scratches
To prevent photo smudging or scratching, avoid touching the printed surface with your fingers or sharp objects. For
best results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at least 24
hours before stacking, displaying, or storing.
Checking the print cartridges
Are the print cartridges properly installed?
For more information, see “Installing print cartridges” on page 130.
Are the sticker and tape removed from the cartridges?
Lift the scanner unit. Press down on the cartridge carrier latches to raise the cartridge carrier lids.
Are the cartridges low on ink?
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click Start Programs or All Programs Lexmark 6500 Series.
3 Click Solution Center.
4 If an exclamation point (!) appears on a cartridge, the ink level is low. Install a new cartridge. For more information,
see “Installing print cartridges” on page 130.
For cartridge-ordering information, see “Ordering paper and other supplies” on page 136.
Ink levels seem incorrect
These are possible solutions. Try one or more of the following:
Are you printing graphics or photos?
When you print documents with a large number of graphics, or with the Photo Quality/Speed setting, the printer uses
more ink. The type of documents you print and the print quality you select affect the amount of ink the printer uses.
Are you printing a large file?
The ink levels displayed in the printer software are not updated during a print job; they represent the ink level at the
beginning of a print job. The ink levels may seem inconsistent in the Printing Status window when you are printing
a large file.
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