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You can find the signal strength of the network on the network setup page. For information on how to print a setup
page, see “Printing a network setup page” on page 52.
Check security keys
Make sure security keys are correct. For more information, see “Check your security keys” on page 142.
Check MAC address
If your network uses MAC address filtering, provide the MAC address for the printer to your network. If you need
help finding the MAC address, see “Finding the MAC address” on page 51.
Ping the wireless access point (wireless router) to make sure the network is working
1 If you do not already know it, find the IP address of the access point.
a Click:
• In Windows Vista: All Programs Accessories Command Prompt.
• In Windows XP and earlier: Start Programs or All Programs Accessories Command
Prompt.
b Type ipconfig.
c Press Enter.
• The “Default Gateway” entry is typically the wireless access point (wireless router).
• The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100. Your IP
address might also start with the numbers 10 or 169. This is determined by your operating system or
wireless network software.
2 Ping the wireless access point (wireless router).
a Click:
• In Windows Vista: All Programs Accessories Command Prompt.
• In Windows XP and earlier: Start Programs or All Programs Accessories Command
Prompt.
b Type ping followed by a space and the IP address of the wireless access point (wireless router). For
example:
ping 192.168.0.100
c Press Enter.
3 If the wireless access point (wireless router) responds, you will see several lines appear that start with “Reply
from”. Turn off and restart the printer.
4 If the wireless access point (wireless router) does not respond, it will take several seconds and then you will see
“Request timed out.”
Try the following:
a Click:
• In Windows Vista: Control Panel Network and Internet Network and Sharing Center
• In Windows XP and earlier: Start Settings or Control Panel Network Connection
b Select the appropriate connection from the ones shown.
Note: If the computer is connected to the access point (router) by an Ethernet cable, the connection may
not include the word “wireless” in its name.
c Right-click the connection, and then click Repair.
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