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Caller ID information is not displayed
Caller ID pattern may not be set correctly
The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Depending on the country
or region you live in and the telecommunications company you subscribe to, you may need to switch the pattern for
the printer to display Caller ID information. For more information, see “Using Caller ID from the control panel” on
page 116.
Changing Caller ID pattern using the control panel
The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Depending on the country
or region you live in and the telecommunications company you subscribe to, you may need to switch the pattern for
the printer to display Caller ID information.
1 From the control panel, press Settings.
2 Press or repeatedly until Device Setup appears.
3 Press .
4 Press or repeatedly until Caller ID Pattern appears.
5 Press .
6 Press or repeatedly until the Caller ID pattern setting indicated by an * appears.
Note: The number of patterns is defined by the country or region setting and only the number of patterns defined
for the selected country or region is shown.
7 If you want to change the Caller ID pattern:
a Press or repeatedly until the Caller ID pattern you want appears.
b Press to save the setting.
Fax Error
The fax machines have stopped communicating.
Resend the fax. There may have been a problem with the quality of the telephone line connection.
Fax Mode Unsupported
The receiving fax machine does not support the type of fax you attempted to send. If it does not support:
• Your scan resolution—lower the scan resolution.
1 From the control panel, press Fax Mode.
2 Press .
3 Press or repeatedly until Quality appears.
4 Press .
5 Press or repeatedly until a lower quality appears.
6 Press .
• Legal-size paper—reformat the document on letter-size paper.
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