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DEFINITY ECS Release 8.2 ATM Installation,
Upgrades, and Administration
555-233-124
Issue 1
April 2000
Troubleshooting
6-2Contact information
6
Contact information
Lucent service organizations
Table 6-1 lists initial contact information for Lucent Technologies’ service and
support. In cases where there is trouble and the customer cannot tell where it
resides, call the Technical Service Organization (TSO) or Global Strategic
Opportunities Division (GSOD) first.
Table 6-1. Lucent service organizations—initial contact information
Organization Contact information
Technical Service
Organization (TSO)
■ Customers: 1-800-242-2121
■ Technicians: 1-800-248-1234
■ International: Call your local direct or indirect channel
partner
■ http://www.bcs.lucent.com/tech_info/tso
NetCare® Professional
Services (NPS)
■ 1-800-237-0016
■ http://www.netcaredata.com
Data networking technical
support
■ http://www.lucent.com/dns
■ Domestic: 1-800-237-0016 (press 0 at the prompt, then dial
extension 73300)
■ Outside the USA: 1-813-217-2425.
Lucent ATM switches
Services & Solution Delivery
support
■ http://infohub.mt.lucent.com/ (choose Product Index)
or
■ http://ndsspl.lc.lucent.com/netcareservicesrd/
documents/ssplans/
DEFINITY ECS switch
Services & Solution Delivery
support
■ http://www.bcs.lucent.com/solution/support_
plans/#DEFINITY
Global Strategic
Opportunities (GSO) Division
■ http://www-nsod.tsc.bcs.lucent.com
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