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DEFINITY ECS Release 8.2 ATM Installation,
Upgrades, and Administration
555-233-124
Issue 1
April 2000
Troubleshooting
6-3Alarms and errors
6
Helplines
Table 6-2 lists various HelpLine organizations that handle postsale maintenance
and general usage questions.
International customers
■ International MNC customers contact the RCOE with any problems.
■ All other international customers contact their Channel Partner with any
problems.
Alarms and errors
Depending on the ATM-PNC or ATM-CES application and the DEFINITY ECS
switch platform, Table 6-3
describes the ATM maintenance objects and the
platforms on which you can expect alarms and errors to occur. For specific
maintenance information refer to one of the following books:
■ DEFINITY Enterprise Communications Server Release 8 Maintenance for
R8r
■ DEFINITY Enterprise Communications Server Release 8 Maintenance for
R8si
■ DEFINITY Enterprise Communications Server Release 8 Maintenance for
R8csi
Table 6-2. Helpline information
US and Canada
Organization Direct Indirect
BCS Enterprise DEFINITY Helpline 1-800-225-7585 1-800-225-7585
Maintenance 1-800-242-2121
(TSC)
1-800-242-2121
(TSC)
INS Enterprise Helpline 1-800-237-1616 Call distributor or
maintenance provider
Maintenance 1-800-237-0016
Provisioning NA 1-800-996-7053
(WestCon)
GSO
Maintenance
720-444-9990 720-444-9990
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