Filter
Top Products
DEFINITY ECS Release 8.2 ATM Installation,
Upgrades, and Administration
555-233-124
Issue 1
April 2000
ATM Switch Feature Interactions
B-21ATM Feature Interactions
B
Automatic Call
Distribution (ACD)
X ATM WAN PNC permits the
administration of a single ACD
group with agents scattered
across the country. Depending on
the service provided by the WAN,
this can lead to relatively long
interconnection delays if, for
example, an ACD customer calls
in on a New York trunk and is
routed to an agent on a port
network located in Los Angeles.
Ensure that the ATM
network used can meet
interconnection delay
requirements. This may
require the use of local
ATM switches
interconnected through
dedicated long-haul
facilities.The switch
cannot guarantee, in the
worst case, that a talk
path is available when the
agent is alerted to the call
and begins speaking. This
remedy is necessary if a
switch is to support ACD
groups with access points
in remote locations.
Automatic Route
Selection (ARS)
X The multilocation feature provides
the ability to perform ARS digit
conversion and routing analysis
based on location. That is, the
switch can support local public
network dialing plans as
appropriate for users in each
location.
Convert this capability to
ARS and apply it to UDP
or AAR calls.
Call Coverage X When a call is sent to remote
coverage, digit analysis and
routing are based on the location,
tenant number, and partition
group of the covered user, not on
those of the calling user. When the
attendant is specified as a
coverage point, the attendant
group selected is based on the
location (or tenant partition) of the
covered user.
Call Forwarding X When call forwarding is activated
and a call is actually forwarded,
the forward-to digits are analyzed,
and the call is routed, according
to the location, tenant partition,
and partition group assigned to
the forwarded endpoint, not
according to the caller’s
properties and permissions.
Table B-6. Release 7 or later ATM feature interactions — Continued
Feature
Affected by
Description RemedyLocation
Race
Condition
Continued on next page