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12.20 MAINTENANCE & PROBLEM SOLVING
Machine problems
Symptom Suggested solutions
The LCD shows nothing, and
the keys are not working.
Check that the power switch is turned on.
The machine is not activated
when the power switch is
turned on.
Check that the power cord is connected properly.
The machine beeps and shows
an error message.
See “LCD error messages,” on page 12.14.
Frequently document jams
• Check for the ADF cover is closed properly.
• If there is a foreign matter in the ADF, remove it.
• Ensure that the document is the proper weight. (See “Document handling,” page
2.10.)
• Clean the ADF rollers (see page 12.3.)
Frequently paper jams
• Ensure that the paper is the proper paper weight. (See “Paper handling,” page
2.12.)
Faxing problems
Symptom Suggested solutions
Cannot sending
• Check that the phone line is connected properly.
• Check that the number stored in your autodialer is correct.
• Make sure that the machine is in fax mode. If not, change to the mode to the fax
mode by pressing
COPY
FAX
SCAN
.
Cannot stop the sending
Your machine cannot cancel a sending by pressing
STOP
. To cancel a sending,
press
FAX
CANCEL
and select a job you want to cancel, then press
ENTER
. (See
“Reviewing or canceling commands,” page 4.8 for more details.)
Cannot receive automatically
• Check that the phone line is connected properly.
• Check that the machine is in the automatic receiving mode (page 5.2).
• The memory may be full. If there is no paper in the cassette, set a paper to print
the received document stored in the memory.
Cannot receive manually
• Make sure that the external phone is attached to your machine to receive a fax
manually.
• In manual receive mode, you must press
START
before you hang up the phone.
• The memory may be full. If there is no paper in the cassette, set a paper to print
the received document stored in the memory.
Cannot store a document into
the memory
• Make sure that the machine is in fax mode. If not, change to the mode to the fax
mode by pressing
COPY
FAX
SCAN
.
• The memory may be full. If there is no paper in the cassette, set the paper to print
the received document stored in the memory.
• The number of document can be stored in the current operation is full. Delete
unnecessary document.