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CX2032 MFP User’s Guide Troubleshooting
147
Fax problem checklist
If a problem occurs, read through the list of problems and solutions
before calling for service.
The MFP will not dial a telephone number
Check the power cable and wall outlet. Make sure that the telephone line
(not external telephone or handset) is connected to the LINE socket on
the back of the machine. If an external telephone is installed, lift the
handset and check for a dial tone. If there is no dial tone, there may be
a problem with the telephone line. If there is a dial tone, the MFP may
be using the wrong dialling method (pulse or tone) for the region. If
alternating tones are heard instead of dialling pulses and the region uses
pulse dialling, change the call parameters (See “Initial set up” on
page 58.).
The display shows a communications error
This indicates any of a number of problems:
> The MFP may be incompatible with the remote machine, or the
remote machine may not be able to perform the function requested
of it such as polling or confidential faxing.
> The remote machine may also be out of paper or experiencing a
paper jam.
> Bad telephone line conditions can also cause communication errors.
Try sending the fax again and check to make sure that the correct
telephone number is being dialled.
> If a prefix number must be dialled to get an outside line, or if the
call is to an international destination, a pause may need to be
entered (use the Pause key) after the dial prefix or international
dialling code to tell the machine to wait for a dial tone. If there are
frequent problems communicating with a particular remote
machine, try programming the telephone number into a speed dial
key, and then change the parameters for that key (See “Advanced
set up” on page 59.).
> Lastly, either the local or remote machine may require servicing. Try
sending a fax to another location to check the local MFP.