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Oct 02
5-24 Oki B6100 User Guide
Print Image Quality Problems
Other Print Image Quality Problems
The following characteristics define this print image problem:
■ The finished print has a problem that is not identified by any of the other procedures in
this manual.
■ The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this print image
quality problem. Proceed one step at a time until the problem is solved—you may not need to
complete the entire procedure. If one of the steps in this procedure corrects the problem but the
identical problem returns in less than 50 prints, call for service.
1. Replace all of the paper in the paper trays with newly opened paper.
The paper in the trays may be damp or damaged, resulting in poor image quality. New
paper may correct the problem.
2. Replace the print cartridge with a new one.
The print cartridge may have reached end of life or is damaged.
3. Disconnect then reconnect the interface cable that runs between the printer and the host
computer.
There may be a bad connection between the printer and the computer. Reconnecting both
ends should reestablish a good electrical connection. If you have another interface cable
available, substitute that cable for the one currently connecting the printer and the com-
puter.
4. Reinstall the printer driver software.
The printer driver software that is running on the host computer may be damaged. Rein-
stalling the software is an easy and inexpensive way to isolate or eliminate the source of
the problem. Refer to the Installation Guide for instructions on installing the driver.
5. Call your service technician.
This image quality problem may be caused by a malfunctioning or broken component that
requires service.