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Oct 02
9-10 Oki B6100 User Guide
Solving Offset Catch Tray Problems
Solving Offset Catch Tray Problems
When there is a problem with the offset catch tray, the printer control panel displays an error
code and error message. Most offset catch tray error codes indicate routine status conditions
such as a paper jam. Some error codes indicate much more serious problems that may require
the help of a service technician.
■ If the offset catch tray is inoperative after installation, refer to “Installation Problems” on
page 9-11 and complete the recommended procedure.
■ If the printer control panel displays an error message or an error code, refer to “Interpret-
ing Offset Catch Tray Error Messages” on page 9-10.
■ If you have an offset catch tray problem but the printer control panel does not display an
error message or error code, refer to “Correcting Miscellaneous Offset Catch Tray Prob-
lems” on page 9-14 and follow the directions for correcting that problem.
NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does
not. You must enable (activate) the option in the printer driver after the option is installed.
The steps you will follow vary according to both your operating system and your installed printer
driver. Here are the general steps you will follow.
Select the driver you want to work with.
Locate the printer properties section within the printer driver.
Use the pulldown window to select the option.
Activate the option.
Interpreting Offset Catch Tray Error Messages
The printer control panel displays error messages when there is a problem with the printer or
any of the optional paper-handling components. The following table lists all of the error mes-
sages associated with the offset catch tray, the possible cause of the error, and the action to take
to correct the problem. If the control panel shows an error message that concerns another part of
the printer, refer to“Print Image Quality Problems” on page 5-20
Error or Warning Message
Line 1
Error or Warning
Message Line 2
Possible Cause Action
(Warning message, printer
continues operating and line
1 shows printer status.)
Offset Tray Full The offset catch tray is
full.
Remove paper from the
tray.
E6 JAM OFF. TRAY Remove paper There is a jam at the
offset catch tray.
Remove the paper jam.
Refer to “Clearing an
Offset Catch Tray Paper
Jam” on page 9-12
OFFSET TRAY FULL Remove Paper The offset catch tray is
full.
Remove paper from the
tray.
OFFSET TRAY FAIL Call Service The offset tray has
failed.
Turn the printer off, then
turn it on. If the problem
reoccurs, contact an
authorized service provider.