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Oct 02
Oki B6100 User Guide A-3
Service and Support
Service and Support
United States and Canada
Oki Data is firmly committed to the satisfaction of our customers. If you have a problem that
your customer documentation cannot solve, contact the listed sources for service or support.
Sales and Service Dealers: United States and Canada
Consult the store location where you purchased your machine, or contact Oki Data for the loca-
tion of the nearest Authorized Oki Data Service Dealer.
■ Prices and minimum charges may vary.
■ Proof of purchase is required for warranty work. Be sure to retain your purchase docu-
ments.
Telephone Support: United States and Canada
Oki Data Customer Information System
Automated Attendant
1-800-654-3282 (1-800-OKI-DATA)
Toll Free in the U.S. and Canada
For quick answers to commonly-asked questions, the Automated Attendant is available 24
hours a day, 7 days a week. The system can provide immediate assistance with:
■ Basic operating procedures
■ Sales and service referrals
■ Parts and consumable referrals
■ Product information
Customer Support Professionals
1-800-654-3282 (1-800-OKI-DATA)
Toll Free in the U.S. and Canada
Customer Support Professionals are available 24 hours a day, 7 days a week. Please be sure that
you are calling from a telephone close to your machine so you can describe your problem accu-
rately.
Our Customer Support Professionals are trained on all current OKI products. They can answer
your questions regarding:
■ Locations of sales and service dealers
■ Installation of your machine
■ Usage/normal maintenance of your machine
■ Error message interpretation/solutions
■ Parts and supplies identification
■ Consumer relations