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Oct 02
Oki B6100 User Guide 6-7
Solving Duplexer Problems
Solving Duplexer Problems
When there is a problem with the duplexer, the printer control panel displays an error code and
error message. Most duplexer error codes indicate routine status conditions such as a paper tray
running out of paper or a paper jam in a specific area of the duplexer. Some error codes indicate
much more serious problems that may require the help of a service technician.
■ If the duplexer is inoperative after installation, refer to “Installation Problems” on page
6-8 and complete the recommended procedure.
■ If the printer control panel displays an error message or an error code, refer to “Interpret-
ing Duplexer Error Codes” on page 6-7 below.
■ If you have a duplexer problem but the printer control panel does not display an error mes-
sage or error code, refer to “Correcting Miscellaneous Duplexer Problems” on page 6-12
and follow the directions for correcting that problem.
NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does
not. You must enable (activate) the option in the printer driver after the option is installed.
The steps you will follow vary according to both your operating system and your installed printer
driver. Here are the general steps you will follow.
Select the driver you want to work with.
Locate the printer properties section within the printer driver.
Use the pulldown window to select the option.
Activate the option.
Interpreting Duplexer Error Codes
The printer control panel displays error messages when there is a problem with the printer or
any of the optional paper-handling components. The following table lists all of the error mes-
sages associated with the duplexer, the possible cause of the error, and the action to take to cor-
rect the problem. If the control panel shows an error message that concerns another part of the
printer, refer to “Warning Messages and Error Messages” on page 5-31 for a complete list of all
warning and error messages.
Error Message
Line 1
Error Message
Line 2
Possible Cause Action
E7 JAM DUPLEX Remove paper There is a paper jam in the
duplexer.
Remove the jammed paper from
the duplexer. See “Clearing
Duplex Paper Jams” on page 6-9.
DUPLEX FAILURE Call Service The duplexer has failed. Turn the printer off, then turn it
on. If the problem recurs, contact
an authorized service provider.