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Tsunami MP.11and MP.11a Installation and Management
Appendix B. Troubleshooting
This chapter helps you to isolate and solve problems with your MP.11/a. In the event this chapter does
not provide a solution, or the solution does not solve your problem, check our support website:
http://www.expressresponse.com/cgi-bin/proxim02/
Before you start troubleshooting, it is important that you have checked the details in the user’s guides
and manuals. For details about RADIUS, TFTP, terminal and telnet programs, and Web browsers,
please refer to their appropriate documentation.
The following sections can help to solve your problem:
▪ LED Indicators below
▪ MP.11/a Connectivity Issues on page 112
▪ Setup and Configuration Issues on page 114
In some cases, rebooting the MP.11/a clears the problem. If nothing else helps, consider a “Soft Reset
to Factory Defaults” (on page 29) or a “Forced Reload” (on page 106). The Forced Reload option
requires you to download a new image file to the MP.11/a.
LED INDICATORS
The following table shows the status of the four LEDs when the MP.11/a is operational (the
fourth LED is unused).
Power
OFF No power is present or malfunctioning.
GREEN Power is present; the unit is operational.
AMBER
The unit is initializing after reboot (less than two minutes); it cannot get a dynamic IP
address or is in Forced Reload state when Ethernet LED also is amber.*
RED A fatal error in the unit.
Ethernet Link
OFF Not connected.
GREEN Connected at 10 Mbps.
BLINKING GREEN Data is being sent.
AMBER
Connected at 100 Mbps, in Forced Reload state when Power LED also is amber*, or
the unit is initializing after reboot (less than two minutes).
BLINKING AMBER Data is being sent.
RED An error in data transfer.
Wireless Link
OFF Wireless interface is up properly but no wireless link established.
GREEN Immediately after connecting a wireless link.
BLINKING GREEN
Data is being sent or the wireless interface is initializing after reboot (less
than two minutes).
RED There is a fatal error on the wireless interface.
* See “Forced Reload” on page 106.
Appendix B. Troubleshooting 111
CPN 65755B Issue Date: August 2003