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Tsunami MP.11and MP.11a Installation and Management
The MP.11/a Responds Slowly
If the MP.11/a takes a long time to become available, it could mean that:
▪ No DHCP server is available.
▪ The IP address of the MP.11/a is already in use.
Verify that the IP address is assigned only to the MP.11/a. Do this by switching off the MP.11/a and
then pinging the IP address. If there is a response to the ping, another device in the network is
using the same IP address. If the MP.11/a uses a static IP address, switching to DHCP mode could
remedy this problem. Also see “Dynamic IP Address with DHCP” on page 21.
▪ There is too much network traffic.
Web Interface Does Not Work
If you cannot connect to the MP.11/a Web server through the network:
1. Connect a computer to the serial port of the MP.11/a and check the HTTP status. The HTTP status
can restrict HTTP access at different interfaces. For more information, see “Serial Port” on page
25.
2. Open a command prompt window and enter:
ping <ip address MP.11> (for example ping 10.0.0.1)
If the MP.11/a does not respond, ensure that you have the correct IP address. If the MP.11/a
responds, the Ethernet connection is working properly, continue with this procedure.
3. Ensure that you are using one of the following Web browsers:
º Microsoft Internet Explorer version 5.0 or later (Version 6.0 or later recommended)
º Netscape version 6.0 or later
4. Ensure that you are not using a proxy server for the connection with your Web browser (with the CLI
command show pelsessions).
5. Ensure that
you have not exceeded the maximum number of Web Interface sessions.
Appendix B. Troubleshooting 115
CPN 65755B Issue Date: August 2003