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Tsunami MP.11and MP.11a Installation and Management
Appendix C. Support and Contacts
If you are having a problem using a Proxim WAN product and cannot resolve it with the information in
the product documentation, gather the following information and contact Proxim Technical Support:
▪ What kind of network are you using?
▪ What were you doing when the error occurred?
▪ What error message did you see?
▪ Can you reproduce the problem?
Be sure to obtain an RMA number before sending any equipment to Proxim for repair.
To receive E-mail technical support, be sure to include the serial number of the products in question.
The serial number can be found on the product and has the following format: ##AT########. We will
be unable to respond to your inquiry without this information.
Access Knowledgebase: Ask a Wireless WAN Product question and get an express response:
WANsupport@proxim.com
E-mail Technical Support:
WANtechnicalsupport@proxim.com
Call Technical Support: Toll Free +1-866-674-6626 or +1-408-542-5390
Hours: 6:00 a.m. to 5:00 p.m. M-F Pacific Time
You can find the latest software and documentation at: http://www.expressresponse.com/proxim02/ .
Appendix C. Support and Contacts 118
CPN 65755B Issue Date: August 2003