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Troubleshooting
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Troubleshooting
This section contains advice on what to do if you have problems scanning an
original, or if the network delivery scanner or e-mail function does not work.
Various messages that may appear on the control panel or client computer are
listed, along with causes and solutions.
When Scanning Is Not Performed as Expected
When the Delivery Function Does Not Work
Problems Causes and solutions
No image results from scan-
ning.
The original was placed with the front and back reversed.
When the original is placed directly on the exposure glass, the
side to be scanned must face down. When the original is fed via
the ADF, the side to be scanned must face up. See p.27 “Setting
Originals”.
The image is distorted or out
of position.
• The original was moved during scanning. Do not move the
original during scanning.
• The original was not pressed flat against the exposure glass.
Make sure that the original is pressed flat against the expo-
sure glass.
The scanned image is dirty. The exposure glass or the exposure glass cover is dirty. Clean
these parts. See
General Settings Guide
.
The scanned image is upside
down.
The original was placed upside down. Place the original in the
correct orientation. See p.27 “Setting Originals”.
Problems Causes and solutions
The delivery scanner func-
tion screen is not displayed.
• If the network TWAIN scanner screen appears when the ma-
chine is switched to scanner mode, press [
Exit
] to switch to
the network delivery scanner screen.
• If the display does not switch from network TWAIN scanner
to network delivery scanner, the delivery scanner settings
are not correct. See p.9 “Scanner Features”, and then make
the appropriate settings.