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8
T
ROUBLESHOOTING
8.21
Image rubs off the copy
easily.
Replace the paper in the Tray with paper from a new
package.
In high humidity areas do not leave paper in the
machine for extended periods of time.
Frequent copy paper jams.
Fan the stack of paper, then turn it over in the Tray.
Replace the paper in paper Tray with a fresh supply.
Check/adjust the paper guides, if necessary.
Ensure that the paper is the proper paper weight. 20
lb (75 g/m
2
) bond paper is recommended.
Check for copy paper or pieces of copy paper
remaining in the machine after a paper jam has been
cleared.
Toner yield is lower than
expected and TONER LOW
message appears on the
LCD.
Toner may be lodged in the cartridge. Remove the
toner cartridge. Shake the toner cartridge and tap
along the top of the toner cartridge over a waste
receptacle. Take care not to touch the exposed toner
on the left side of the cartridge.
Fewer copies from the toner
cartridge than expected.
Your originals may contain pictures, solids, or heavy
lines, for example, forms, newsletters, books or other
documents that use more toner. The machine may be
turned frequently on and off. The document cover is
being left open while copies are being made.
The following message
appears on your computer
screen:
Scanner is busy receiving or
printing data. When the
current job is completed, try
again.
There may be a copying or printing job in progress.
When the current job is completed, try the job again.
Condition Suggested solutions