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17 Problem Solving
200 Xerox WorkCentre 7232/7242 System Administration Guide
Restrictions
This section explains the restrictions that apply while using scan functions.
NOTE: For information on the network scan driver and Mailbox Viewer 3 application,
refer to the Readme file on the driver CD-ROM.
When retrieving a document from a mailbox
• If [Delete Document After Retrieval] is turned off, the same document can be
accessed by many clients. If [Delete Document After Retrieval] is turned on, the
document can only be accessed by 1 client. Documents stored or read by a client
cannot be seen by other clients. In either case, documents can be added to an
accessed mailbox.
• Documents retrieved using CentreWare Internet Services cannot be deleted using
CentreWare Internet Services, regardless of the [Delete Document After Retrieval]
setting.
Display screen
If a document containing many colors is retrieved and displayed on a system with
display mode with fewer colors, the image will not be displayed using the correct colors.
The display mode must display more colors than the image for correct reproduction.
Using a network scan driver and Mailbox Viewer 3 simultaneously
A single computer using a network scan driver and Mailbox Viewer 3 simultaneously
cannot connect to the machine.
A maximum of 3 computers can retrieve a document from the machine simultaneously
using either a network scan driver or Mailbox Viewer 3.
When polling from another fax machine
A scanned document is not transmitted when polling the machine from another fax
machine.
Using TIFF files
TIFF files created using CentreWare Scan Services or Mailbox Viewer 3 are
compressed using MMR, MH, JBIG, or JPEG compression method. Software that
supports these compression methods is required to open TIFF files.
NOTE: Mailbox Viewer 3 cannot create TIFF files using the JBIG compression
method.
In IPv6 environment without a
DNS server, scan data
cannot be transferred using
the Scan to PC (SMB)
feature.
Scan data cannot be transferred if the name of a computer is
specified as a server. Specify the IPv6 address for the SMB
scan parameter.
Problem Action