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7-12 Troubleshooting
Fax Problems
Symptom Solution
The machine is not
working, there is no
display, and the buttons are
not working.
• Unplug the power cord and plug it in.
• Check for power at the outlet.
There is no dial tone. • Check that the telephone line cord is
connected properly.
• Check the phone wall socket by plugging in
another phone.
• Try using a different telephone cord.
The telephone numbers
stored in memory do not
dial correctly.
Make sure the telephone numbers are stored
correctly in memory. Print a Telephone
Numbers List. See To Print Reports on page 1-
50 .
The document does not
feed into the machine.
Make sure the document is not wrinkled or
creased and you are feeding it correctly. Also
ensure that the document is within specification
for size and thickness.
You cannot receive faxes
automatically.
• Ensure that either FAX or TEL/FAX mode
is selected.
• Ensure there is paper and ink in the
machine.
• Ensure that your machine’s memory is not
full. Check the display for a MEMORY
FULL error message.
Print the 480cx User Guide