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Fax Problems 7-13
7
The machine cannot
receive faxes manually.
Ensure that you are hanging up the handset
before you press the Start button.
NOTE: This applies only to Xerox WorkCentre
480cx models equipped with a telephone
connected to the EXT jack on the bottom of the
machine.
The machine will not
transmit faxes.
• Make sure that the document is loaded face
down.
• Check that the LCD display reads TX.
• You may have hung up the handset of the
external phone before you pressed Start.
• Ensure the machine you are sending to is
able to receive faxes.
You cannot poll another
machine.
The fax machine you are calling may be using a
poll code.
The document you are trying to retrieve is not
loaded into the remote machine.
Blank spaces or poor text
quality appear in incoming
faxes.
• The machine sending the fax may be faulty.
• Line errors due to excessive noise on phone
line.
• Check your machine by making a copy.
• Try cleaning the print heads. See Clean
Head on page 1-43.
Stretched words appear on
incoming faxes.
The machine sending the fax had a temporary
document jam.
Lines appear on copies or
outgoing faxes.
Check your machine’s scan glass for marks and
clean it, if necessary. See Cleaning the
Document Scanner on page 8-2.
Symptom Solution
Print the 480cx User Guide