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172 APPENDIX F: TECHNICAL SUPPORT
3Com Knowledgebase Web Services
This interactive tool contains technical product information
compiled by 3Com expert technical engineers around
the globe. Located on the World Wide Web at
http://knowledgebase.3com.com, this service gives
all 3Com customers and partners complementary,
round-the-clock access to technical information on
most 3Com products.
3Com FTP Site
Download drivers, patches, software, and MIBs across the
Internet from the 3Com public FTP site. This service is
available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following
information into your FTP client:
■ Hostname: ftp.3com.com
■ Username: anonymous
■ Password: <your Internet e-mail address>
3Com Bulletin Board Service
The 3Com BBS contains patches, software, and drivers for
3Com products. This service is available through analog
modem or digital modem (ISDN) 24 hours a day, 7 days
a week.
Access by Analog Modem
To reach the service by modem, set your modem to 8 data
bits, no parity, and 1 stop bit. Call the telephone number
nearest you:
You do not need a user name and password with Web
browser software such as Netscape Navigator and
Internet Explorer.
Country (Region) Data Rate Telephone Number
Australia Up to 14,400 bps 61 2 9955 2073
Brazil Up to 28,800 bps 55 11 5181 9666
France Up to 14,400 bps 33 1 6986 6954
Germany Up to 28,800 bps 4989 62732 188